Contact & Support

1. Email Us

Write to support@hellodad.chat. Please send from the email address on your account and include a short description of what happened. We aim to reply within two business days.

2. Billing and Membership

Most billing tasks — checking your renewal date, updating your payment method, or cancelling — can be handled from your account page. For charges you don't recognize, email us with the date and amount. See the Subscription, Cancellation & Refunds page for our billing terms.

3. Technical Problems

• Tell us which page or persona you were using.
• Tell us what you expected and what happened instead.
• Note your browser or device if the problem is visual.

4. Privacy and Data Requests

To delete your account and data, use the Delete Account / Data page. For access, correction, or other privacy requests, email us and we will verify your identity before acting.

5. Safety Reports

To report abuse, a policy violation, or a persona response that concerns you, email us with the details. See the Acceptable Use policy for what we act on.

6. This Is Not a Crisis Line

Support email is not monitored around the clock and is not a crisis service. If you are in immediate danger, contact emergency services. In the United States, call or text 988. See the Crisis Resources page for more.